Privacy Policy
Effective date: October 4, 2026
Shopboard LLC ("ShopBoard", "we", "us") makes a daily management board for manufacturing shop floors. This policy explains what we collect when you use www.shopboard.live and app.shopboard.live (together, "ShopBoard"), who helps us process it, and what you can ask us to do with it.
What we collect
Account information. When you create an account we ask for an email address, a name, and a company name. We use these to run your account, send onboarding and service emails, and reply when you contact us.
Production data you enter. Everything you put on your boards, including cells, shifts, SQDC statuses, hour-by-hour counts, scrap entries, 3C forms, A3 documents, and any names of people you add to your team, is stored so the app can show it back to you. We do not sell it, mine it for advertising, or share it with other customers.
Usage data. We use Google Analytics 4 to understand how the marketing site and app are used: pages visited, buttons clicked, rough location (city level), device and browser type, and the campaign that brought you here. This is aggregated and not used to identify you personally.
Support messages. If you email us, we keep the thread so we can help you.
We do not collect payment card numbers ourselves. Billing is handled by Stripe (see below).
Who processes it
We rely on a small number of service providers to run ShopBoard. Each only receives what it needs for its job.
- Supabase hosts our database and handles authentication. Data is stored in the United States.
- Railway hosts the application and marketing site.
- Google Analytics 4 collects the usage data described above.
- MailerLite sends onboarding and product emails to the address on your account. You can unsubscribe from non-essential email at any time using the link in each message.
- Stripe processes payments for paid plans. Stripe receives your billing details directly; we only see the last four digits of a card and the subscription status.
- Anthropic powers the AI Lean Coach, available on the Professional plan. When you use the coach, the relevant board content you are working with is sent to Anthropic to generate a response. Nothing is sent unless you use the feature, and it is not used to train models.
We do not share your data with anyone else except when the law requires it or you ask us to.
How long we keep it
Your account and production data stay as long as your account is open. If you close your account, or ask us to, we delete it within 30 days, except for records we have to keep for tax or accounting purposes (invoices, for example). Backups roll off within 30 days after that. Google Analytics keeps event-level usage data for up to 14 months.
Your rights
You can ask us at any time to:
- export a copy of the data in your account,
- correct something that is wrong,
- delete your account and its data,
- stop receiving marketing email.
Email hello@shopboard.live and we will take care of it. Depending on where you live, you may have additional rights under laws such as GDPR or CCPA; the same address is the place to exercise them.
Cookies
The marketing site and app use cookies set by Google Analytics 4 to distinguish visitors and sessions. On the marketing site, in the EU, the UK and Switzerland these analytics cookies are off unless you allow them; everywhere else they are on unless you turn them off. Either way, Cookie settings at the bottom of every page changes it. The app also uses a session cookie or local storage to keep you signed in. We do not use advertising cookies.
Children
ShopBoard is a workplace tool and is not intended for anyone under 16.
Changes
If we change this policy in a way that matters, we will email account holders and update the effective date above.
Contact
Questions about privacy: hello@shopboard.live